Customer Service

Shipping Policy

We charge standard UPS shipping for all online orders within the continental USA. This includes insurance to cover the potential loss/theft of your item, as well as the cost of transportation. Desiresbymikolay.com does ship internationally, as well as to Alaska and Hawaii. Additionally, customers are responsible for paying any additional taxes and/or duties on international shipments.

Due to the nature of your products, how they are made and the materials used, some pieces may not be in stock and available for immediate shipping. On the rare occasion where an item is on back-order, you will be contacted via email immediately. 

We will do everything that we can to meet any delivery requirements you may have. As always, please do not hesitate to contact us with any special requests or questions. 

Return Policy

Desires by Mikolay offers a 7-day full refund for all in-stock items paid by cash or check. We offer a 30-day exchange for store credit on all in-stock items that are paid by credit card. All returned items must be in original condition as determined by Desires by Mikolay staff. 

Not loving our return policy? Contact us at customerservice@desiresbymikolay.com to ask us about our memo program!

Special orders and sale items are final sale. Custom made items are not eligible for return. 
 
Order Cancellation Policy

Please submit any cancellation via email

Email cancellations must contain the following information: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide additional contact information, such as a phone number, so that we may contact you if we have questions in regards to canceling your order.

Since many of our items are hand-made, there is a 24 hour cancellation period. 

Shipping Costs

The customer assumes all costs in shipping to us for repair or returns. Desires by Mikolay will assume the cost in shipping back to the customer in the case of repairs. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

We suggest you contact our customer service team first to determine whether the item is indeed defective prior to shipping. Then make an online return authorization (RA) request by emailing customerservice@desiresbymikolay.com. Normal wear and tear and damage to jewelry will not be covered under the warrantee. However, we have a full-service repair shop on premises and will be happy to get you an estimate for the work needed to restore your piece of jewelry. 

One-Year Warranty

All products (unless specifically stated otherwise) carry a one-year warranty against defects. This warranty covers replacement or repair of the product. Warranty does not include any items that are damaged due to wear and tear or through no defect in manufacturing. Upon return, all jewelry will be inspected by a Master Jeweler to determine the cause of the issue. If the item is determined to not fall under the warranty, you will be contacted immediately.