Customer Service

Shipping Policy

We ship via UPS to all addresses within the continental United States. Shipping costs include full insurance to protect against loss or theft during transit.

Because many of our pieces are handcrafted or made with precious materials, some items may not be available for immediate shipment. In the event that an item is on back-order, we will contact you by email with an estimated timeline.

We do our best to accommodate special delivery requests. If you have a deadline or need expedited shipping, please don't hesitate to reach out — we're happy to help.

Return Policy

Desires by Mikolay offers a 30-day return policy on all in-stock items. Your refund method depends on the original form of payment:

Cash or check:  Eligible for a full refund.
Credit card:  Eligible for an exchange or store credit.

All returned items must be in their original, unworn condition as determined by our staff, and should include all original packaging and documentation.

Final sale items:  Special orders, sale items, altered items, and custom-made pieces are not eligible for return or exchange.

Order Cancellation

Need to cancel an order? Please email us within 24 hours of placing your order. Since many of our pieces are handcrafted, we begin processing quickly and cannot guarantee cancellations after that window.

Please include the following in your cancellation request: your first and last name, order number, and the email address used at checkout. A phone number where we can reach you is also helpful in case we have any questions.

Shipping for Returns & Repairs

Customers are responsible for shipping costs when sending items to us for a return or repair. For repairs, we cover the cost of shipping the item back to you via UPS Ground. If you need expedited return shipping, we're happy to arrange it — the upgrade cost will be billed prior to shipment.

One-Year Warranty

All products carry a one-year warranty against manufacturing defects (unless otherwise noted at the time of purchase). This warranty covers repair or replacement of the item at our discretion.

Normal wear and tear is not covered under warranty. Upon return, every piece is inspected by a Master Jeweler to determine the cause of the issue. If the item does not fall under warranty coverage, we will contact you right away with an estimate before any work is done.

We also operate a full-service repair shop on premises and are always happy to provide estimates for restoring your jewelry, whether or not it's under warranty.

Warranty & Repair Requests

Before shipping an item for warranty service, we recommend contacting our team first so we can help determine whether the issue is covered. To submit a return authorization (RA) request, email us at   info@desiresbymikolay.com.

Questions? We're Here to Help.