Privacy Policy

Effective Date: March 21, 2026

At Desires by Mikolay, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.desiresbymikolay.com, interact with us via text messaging (including RCS and SMS), email, or visit our stores in Chappaqua, New York, or Ridgefield, Connecticut.

By using our website or services, you agree to the practices described in this policy. We encourage you to read it carefully.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and mailing address when you make a purchase, create an account, or subscribe to our communications
• Payment and billing information (processed securely through third-party payment processors — we do not store credit card numbers)
• Messages and inquiries you send us via email, text, phone, or social media
• Preferences and wish list selections

Information collected automatically:

• Device and browser type, IP address, and operating system
• Pages viewed, time spent on our site, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)
• Location data (approximate, based on IP address)

Information from third parties:

• Marketing and analytics platforms (such as Klaviyo, Google Analytics, and social media platforms)
• Payment processors and shipping carriers

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and returns
• Communicate with you about your purchases, inquiries, and account
• Send promotional messages, new jewelry announcements, special offers, event invitations, and store updates — via email, SMS, RCS, or other channels you have opted into
• Personalize your shopping experience and recommend pieces you may love
• Improve our website, services, and customer experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. Text Messaging & RCS Communications

When you opt in to receive text messages from Desires by Mikolay (including SMS and RCS messages), you consent to receiving marketing and transactional messages at the phone number you provided. These may include order confirmations, shipping updates, exclusive offers, event invitations, and new collection announcements.

Message frequency varies. Message and data rates may apply depending on your carrier and plan. You can opt out at any time by replying   STOP  to any message, or by contacting us directly. Opting out of text messages will not affect your ability to receive email communications or make purchases.

We will never sell, rent, or share your phone number with third parties for their own marketing purposes. Your phone number is used solely to deliver the communications you have requested from Desires by Mikolay.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers  who help us operate our business — including payment processors, shipping carriers, email and messaging platforms (e.g., Klaviyo), website hosting, and analytics services. These partners only access the data needed to perform their services and are contractually required to protect it.
• Legal and regulatory authorities  when required by law, subpoena, or to protect our rights, property, or safety.
• Business transfers:  In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and serve relevant content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and restricted access controls. While no method of transmission or storage is 100% secure, we are committed to safeguarding your data to the best of our ability.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will honor that request unless we are legally required to retain it.

8. Your Rights & Choices

Depending on where you reside, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your personal data
• The right to opt out of marketing communications at any time
• The right to opt out of the sale or sharing of your data (we do not sell your data)
• The right to request information about data we have collected about you

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out: